Refund Policy
Tate Collection Refund Policy
Defective Items, Returns, and Reimbursement
If you find any defect or receive an incorrect product from Tate Collection, you can return the item within 7 days of delivery. Depending on the specific circumstances, you will be eligible for a refund, store credit, or a replacement product.
Cancellation Policy
You may cancel your order without charge before it is dispatched. Orders must be cancelled within 3 days of placement if they have not yet been shipped. To cancel your order, please contact us at [email protected] or call +27 71 716 2231.
If your order has already been dispatched, we cannot refund the shipping and handling fees. After delivery, you have 7 working days to return the items for an exchange or a refund without a restocking fee. After this period, Tate Collection reserves the right to refuse returns or exchanges.
Refunds
Refunds will be processed in the original method of payment or credited to your Tate Collection account. Refund processing times are 1-5 working days. Please note that EFT and credit card refunds might take an additional 2-3 working days to reflect in your account due to inter-bank delays.
Returns and Refunds Eligibility
The availability of goods and services by Tate Collection is contingent on stock availability. In events of unavailability, a full refund will be provided within 30 days. Order cancellations will not incur any administrative fees.
For detailed guidelines on returns and refunds, refer to our Shipping & Returns or Exchange Policy.
Tate Collection categorizes returns/exchanges as follows:
- Final Sale Products: These items are not eligible for return, exchange, or refunds unless they arrive damaged or incorrect.
- Exchange-Only Products: These items can only be exchanged for a different product. If the desired item is unavailable, a refund will be issued to your Tate Collection account.
- Eligible for Return or Exchange: These products may be returned or exchanged, with refunds provided either to the original method of payment or your Tate Collection account.
Please note, shipping fees are non-refundable.
Legal Disclaimer
- It is illegal to sell tobacco to anyone under 18. Tate Collection is not responsible for purchases made by underage customers providing false information.
- Prices may differ between our online store and physical locations without prior notice.
Thank you for choosing Tate Collection. We strive to ensure a seamless shopping experience. For further inquiries, please contact our support team.